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FAQ's

 

Got a question?

Here are some common questions which we've been asked by our customers. If you have a questions that's not answered here just drop us a line: [email protected]

 

How does it all work?
Have a browse, choose a book, enter your child's name, upload their photo, choose a hairstyle and clothing, preview your book and hey presto! For extra fun you can now add a couple of siblings or friends to find within the books too.

What age are HeyWow books for?
Our books are perfect for children aged 1-6 but we have had happy customers buy the book for younger and older children too!

 
 

How much are your books?
Our books range from £16.99 to £22.00 (approx $22 to $29) with FREE worldwide shipping.

Can I order from outside the UK?
Yes, of course! And we offer FREE shipping worldwide!

What will my book look like?
Our books are all softcover paperback books (hardbacks coming soon) and are approximately A4 in size. Each page is printed on our carefully chosen paper stock which means that not only do our images look great but the pages are tough enough to withstand lots of over-excited use by little hands.

I want to buy lots of books for a group…
No problem (that's one of our favourite questions). Please email us at [email protected] for discount details.

What size are your wall prints?
Our brilliant new wall prints are all A2 size (so 42cm x 59.4cm / 16.5 x 23.4 in) and are shipped neatly rolled up in a sturdy tube.

 
 

Photo guidelines

 

Stand still and smile

We know how hard it is to get energetic kids to stand still for a photo, so we've created a guide to help you choose and crop the best kind of photo for your book. All we need is their lovely face!

 

The better the quality of the photo the better it’ll look in your book. So make sure it’s not too blurred or too dark. If you're unsure of a photo feel free to email it to us and ask for our opinion: [email protected]

 

How long do you keep photos for?
All uploaded photos and related names requested for creation of the book will be held for 4 weeks (incase re-prints are required). After this time they will be permanently deleted. We use the photo and info solely for creating your wonderful book.

 
 

What we like best

A nice, bright, sharp, front-on photo with a happy smile! No hair, hands, hats or objects obscuring their face. 


Good examples

ZOOM in so there are no gaps around their face

ROTATE so their eyes are nice and straight

ALIGN their eyes and mouth to our dotted line guides

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Bad examples

Too much SPACE around the edges of face

EYES not straight

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Shipping

 

How much does shipping cost?

Shipping is absolutely FREE!!!
Anywhere in the world! Yippee!

 
 

How long will it take to get my book?

Please remember, our books are printed specially for each child and take time to create. Here are some guidelines for average shipping times:


UK customers
You will receive your book within 5-10 days

International customers
You'll have to wait a little longer, usually within 2-3 weeks

We try our very best to get your books to you as quickly as possible. The shipping time depends on a number of things, some of which are out of our control, such as your country's postal system, busy times such as Christmas and the weather - really! It’s always best to order early!

Where’s my book?
Postal systems can be a bit unpredictable. But if it’s been over 10 days (UK) since you ordered or 21 days elsewhere in the world, drop us a line at [email protected] and we’ll check it out for you.

 
 

Returns

 

We love happy customers

We try our best to make sure our customers are 100% happy. On the rare occasion when things do go wrong we're here to help where we can. 

 
 

Can I change / cancel my order?
Yes, so long as we haven't begun working on our your book. Work usually starts within an hour of you placing your order so you'll have to be quick. To cancel or amend your order please get in touch with us asap at [email protected]

There’s something wrong with my book!
Oh no! We’re sorry to hear that! We want you to be happy with your book. If you're not just drop us a line at [email protected] and tell us what’s wrong. If it’s been printed incorrectly, we’ll send you a free replacement.

Can I return my book for a refund?
Sorry. Unfortunately not. Our books are all specially printed for each customer, which means they cannot be exchanged or returned for a refund unless faulty. Please read our full terms and conditions and your consumer rights.

 
 

Get in touch

 

Say hello

Ask a question, make a suggestion or just say hello. You can get in touch with us at [email protected], Facebook or Instagram.

 
 

HeyWow HQ
We're based in the lovely West Coast of Scotland.
You can drop us a line at our Oban studio: 

HeyWow! 
Office 1, 4 George Street
Oban, PA34 5RX
United Kingdom


The legal bit
HeyWow Ltd is Registered in Scotland
Company No. SC510205
VAT No. 234884287
HeyWow! is a Registered Trademark

Read more about us here