F.A.Q.s

How does it all work?
Have a browse , choose a book, enter your childs name, upload their photo, choose a hairstyle and clothing, preview your book and hey presto! For extra fun you can now add a couple of siblings or friends to find within the books too.

How much are your books?
Our books range from £16.99 to £22.00 (approx $22 to $29) with free worldwide shipping.

What age are HeyWow books for?
Our books are perfect for children aged 1-6 but we have had happy customers buy the book for younger and older children too!

Can I order from outside the UK?
Yes, of course! And we offer FREE shipping worldwide!

What will my book look like?
Our books are all softcover paperback books (hardbacks coming soon) and are approximately A4 in size. Each page is printed on our carefully chosen paper stock which means that not only do our images look great but the pages are tough enough to withstand lots of over-excited use by little hands.

I want to buy lots of books for a group…
No problem. Please email us at [email protected] for discount details.

What size are your wall prints?
Our brilliant new wall prints are all A2 size (so 42cm x 59.4cm / 16.5 x 23.4 in) and are shipped neatly rolled up in a sturdy tube.

 

Shipping

How much does shipping cost?
Shipping is absolutely FREE!!!
Anywhere in the world! Yippee!

How long will it take to get my book?
Please remember, our books are printed specially for each child and take time to create. On average UK customers will receive their book within 5-10 days. International customers have to wait a little longer but usually within 2-3 weeks (depending on their country's postal system). At busy times such as Christmas it’s best to order early!

Where’s my book?
Postal systems can be a bit unpredictable. But if it’s been over 10 days (UK) since you ordered or 21 days elsewhere in the world, drop us a line at [email protected] and we’ll check it out for you. At busy times such as Christmas it’s best to order early!

 

Returns

Can I change / cancel my order?
As long as we haven't begun working on our your book then yes you can. Work usually starts within an hour of you placing your order. To cancel or amend your order please get in touch with us asap at [email protected]


Can I return my book for a refund?
Sorry. Unfortunately not. Our books are all specially printed for each customer, which means they cannot be exchanged or returned for a refund unless faulty. Please read our full terms and conditions on your consumer rights


There’s something wrong with my book!
Oh no! We’re sorry to hear that! We want you to be happy with your book. If you're not just drop us a line at [email protected] and tell us what’s wrong. If it’s been printed incorrectly, we’ll send you a free replacement.

 

Photo guidelines

What kind of photo works best?
We know how hard it is to get energetic kids to stand still for a photo but here are some guidelines to help you choose and crop the best kind of photo for your book. We only need their lovely face!

What we like:
A nice, bright, sharp, front-on photo with a happy smile! No hair, hands, hats or objects obscuring their face. See our examples below.

-ZOOM right in so there are no gaps around their face
-ROTATE so their eyes are nice and straight
-ALIGN their eyes and mouth to our dotted line guides

Good examples nicely zoomed in:

good-examples-row.png

Bad examples- too much space around the edges of their face, eyes not straight:

bad-example-row.png

The better the quality of the photo the better it’ll look in your book. So make sure it’s not too blurred or too dark. If you're unsure of a photo feel free to email it to us and ask for our opinion:
[email protected]

How long do you keep photos for?
All uploaded photos and related names requested for creation of the book will be held for 4 weeks (incase re-prints are required). After this time they will be permanently deleted. We use the photo and info solely for creating your wonderful book.

Do you have any other hairstyle options?
If you can’t find a hairstyle to suit your child please let us know as we’d love to help. Drop us a line at [email protected]


Get in touch

Ask a question, make a suggestion or just say hello. You can get in touch with us at [email protected] , Facebook or Instagram.

We're based in the lovely West Coast of Scotland. You can drop us a line at our Oban studio: 

HeyWow! 
Office 1, 4 George Street
Oban, PA34 5RX


Legal bit
HeyWow Ltd is Registered in Scotland
Company No. SC510205
VAT No. 234884287
HeyWow! is a Registered Trademark

Read more about us here